International Center for Chiropractic Office Management

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Ask Edie a HIPAA Question

If you have any questions or comments as a Doctor, Chiropractic Office Manager or CA, please just ASK Edie!  I am here to help and we all learn from each other.

Some questions may be answered in our FREE E-Newsletter.  Please Sign Up and also, check out Previously Released E-Newsletters.

Below are answers to other questions.  Hope they help.

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  • 26 Sep 2012 1:24 PM | Edith Hofmann (Administrator)
    Ask a HIPAA Question This is where you can ask a HIPAA Question and I will respond.  You can ask anything you want or go through the Suggested HIPAA Questions and cut and paste it into the "Add Comment" section.  Suggested HIPAA Questions
    Thanks, Edie

  • 08 Jul 2012 4:23 PM | Edith Hofmann (Administrator)
    Hi Edie, we are using 2 web based programs 1) for billing and 2) for documentation.  Do you have any specific training in your program to help us better understand are responsibilities?  Since my staff can access from any computer (anyone with ID and passowrd) how can we create security measures to protect the data?
  • 08 Jul 2012 4:16 PM | Edith Hofmann (Administrator)
    The Chiro. Office I went to today wanted me to sign in on an office sheet that is left on a countertop for anyone to see. I felt uncomfortable with this procedure and informed the office manager that I believed the office to be non-compliant with the Hippa law. Basically, I could look on this sign up sheet and see the names/signatures of all clients who had visited the clinic today. Is this Chiro Office in violation of the HIPAA law? Thank you, Linda, RN
  • 08 Jul 2012 4:08 PM | Edith Hofmann (Administrator)
    I am a "New" Office Manager to the Chiropractice field (4 days). Is there an industry standard to how many pts. seen in 1 hour?
  • 08 Jul 2012 4:00 PM | Edith Hofmann (Administrator)
    I have boxes and boxes of EOBs that I have been storing for my office and I want to start shredding them, how far back do I have to keep them?  I live in Pennsylvania.
  • 30 May 2012 4:25 PM | Edith Hofmann (Administrator)
    I am a new office manager in a chiropractic office.  I seem to get caught in the middle between the doctor and the CA's.  If I ask someone to do something they go to the doctor and then the doctor comes back and tells me I should not have done that.  I am not sure why I am even here.  I know that my doctor ran it alone for a long time and there are issues that I was hired from the outside and some of the CA's wanted the job.  I was an office manager before in a chiropractic office, but it was much smaller group and I had been the one that hired the other staff person.  Please help me figure out how to get this all started off is a good direction for everyone.  Thank you, Cathy
  • 30 Nov 2011 3:54 PM | Edith Hofmann (Administrator)
    Edie, we are thinking about doing prepaid payment plans for our patients.  Some people say they are legal and some people say they are fine.  What do you think?...Martha
  • 16 Nov 2011 3:57 PM | Edith Hofmann (Administrator)

    I am thoroughly enjoying this site. I have worked as a CA for the past (almost) 5 years and most recently as the office manager, with challenges of it's own! I love this job, love helping people and seeing the amazing results we see in our office, love chiropractic! I am in the process of putting together an office manual and find this website particularly insightful. Thank you so much for all of your hard work.

  • 26 Sep 2011 4:10 PM | Edith Hofmann (Administrator)
    Edie, will you please send me a list of the front desk CA responsibilities?  Dr. Charles
  • 01 Mar 2011 9:20 AM | Edith Hofmann (Administrator)


    Hi Edie! I just came across your site and I love it! I just started two weeks ago as a front desk chiropractic receptionist. It's been wonderful helping patients and learning about the value of chiropractic care. However, I feel so overwhelmed with all my duties. I'm trying to learn all the process of making appointments and patient files, but then I get another duty and I quickly forget the next step. What can I do to be better organized and efficient? Thanks Edie!

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